**Refund Policy**

At Girija Healthcare and Surgicals, we prioritize customer satisfaction and ensure that all products meet the highest standards of quality and safety. If for any reason, you are not fully satisfied with your purchase, we are here to assist you with a hassle-free refund process.

#### **Eligibility for Refunds:**
- Items must be returned within **15 days** of the delivery date.
- Products must be **unused**, **undamaged**, and in their **original packaging** with all seals, labels, and accessories intact.
- Certain items, such as **custom-made products**, **sterile items** (if the packaging is opened or damaged), and **special orders**, may not be eligible for a refund.

#### **Refund Process:**
1. To initiate a refund, please contact our customer service team at +919901424485 with your order details and reason for the return.
2. Once your request is reviewed and approved, we will provide you with instructions for shipping the product back.
3. Refunds will be processed after the returned item has been inspected and approved.
4. The refund will be issued via the original payment method and may take **5-7 business days** to reflect in your account.

#### **Non-Refundable Items:**
- **Opened medical supplies** that are used or partially used.
- **Personal hygiene products** like wheelchairs, beds, or other items that have been used.
- **Clearance items** or products marked as "non-refundable" during the time of purchase.

#### **Shipping Costs:**
- The original shipping charges are **non-refundable**.
- Customers are responsible for the **return shipping costs**, unless the item received was damaged, defective, or incorrect.

#### **Damaged or Defective Products:**
If you receive a damaged or defective item, please contact us within **48 hours** of receiving the product. We will arrange for a replacement or refund at no additional cost.

#### **Cancellation Policy:**
Orders can be canceled within **24 hours** of placement, provided that they have not yet been shipped. Once the order is dispatched, it cannot be canceled.

For further information contact 9740931185