Delivery & Return Policies

At Girija Healthcare and Surgicals, we strive to ensure smooth and efficient delivery, along with a hassle-free return process to enhance your shopping experience. Please review the policies below for detailed information on delivery and returns.

Delivery Policy

Delivery Areas:

  • We deliver to all major cities and towns across India.
  • For deliveries to remote locations or outside India, please contact customer support for availability.

Delivery Charges:

  • Free delivery on orders above 5000 INR.
  • A flat shipping fee of ₹[50applies for orders below the free delivery threshold.
  • Expedited or same-day delivery options are available at an additional cost (where applicable).

Delivery Time:

  • Standard delivery: 5-7 business days.
  • Expedited delivery: 2-3 business days for selected cities.
  • Delivery to remote areas may take an additional 2-3 business days.

Order Processing:

  • Orders are typically processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a tracking number once your order has been shipped, allowing you to track your delivery in real-time.

Delivery Delays: While we aim to meet delivery timelines, external factors such as weather, public holidays, or courier delays may impact delivery times. In such cases, we will keep you updated.

Return Policy

We want you to be completely satisfied with your purchase. If you are not, you may be eligible for a return and refund under the following conditions:

Eligibility for Returns:

  • Products must be returned within 15 days from the date of delivery.
  • Items must be in their original packaging, unused, and in a resalable condition.
  • Opened or used medical supplies, sterile products, or customized items are not eligible for return due to health and safety reasons.

How to Return a Product:

  1. Contact our customer service at [insert contact information] with your order number and the reason for the return.
  2. Our team will guide you through the return process and provide a return shipping label if the return is approved.
  3. Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Non-Returnable Items:

  • Opened or used medical devices.
  • Personal care items such as wheelchairs and hospital beds once they have been used.
  • Products marked as final sale or non-returnable.

Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no extra cost.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5-7 business days via the original payment method.